Frequently Asked Questions

Most clients see initial improvements within 30–60 days, with significant ranking changes typically visible by month 3–4. We require a minimum 6-month commitment as Google's algorithm needs consistent signals to establish lasting authority in your area.

No ethical SEO agency can guarantee specific rankings. Google's algorithm considers hundreds of factors, many outside our control. What we guarantee is implementing proven strategies that have consistently improved visibility for hundreds of local South African businesses.

We optimize every element of your GBP: categories, services, descriptions, photos, Q&As, posts, and reviews. This signals to Google that your business is active, relevant, and trustworthy — increasing your chances of appearing in the Local Pack (top 3 results).

We specialize exclusively in local Google visibility. Unlike generalist agencies, we don't spread ourselves thin across social media, web design, and paid ads. Our systems are built specifically to dominate local search results using AI-powered automation and real-time competitor intelligence.

No. While having a website helps, Google Business Profile can generate significant leads independently. Many of our clients operate solely through their optimized GBP and receive consistent calls and direction requests without a traditional website.

We specialize in service-based local businesses: electricians, plumbers, security companies, panelbeaters, estate agents, lawyers, accountants, installers, childcare facilities, and motor spares shops. Our strategies are tailored to each industry's competitive landscape in Gauteng and across South Africa.

We set up automated review request sequences via WhatsApp and email, provide response templates for all review types, and implement reputation monitoring. For Digi-Leader and higher packages, we also handle negative review mitigation strategies to protect your online reputation.

Our onboarding process triggers immediately: you'll receive a welcome email, access request checklist, onboarding form, and your dedicated portal login. Within 48 hours, we begin your comprehensive audit and optimization process. You'll receive weekly updates and monthly performance reports.

Yes, after your initial 6-month commitment, you can adjust your package monthly. Many clients start with Digi-Growth and upgrade to Digi-Leader once they see initial results. Upgrades take effect immediately; downgrades apply from the next billing cycle.

We track: Google Maps ranking positions, visibility score, review velocity, profile views, website clicks, direction requests, and phone calls. Our monthly reports include before/after comparisons and competitor benchmarking so you can see exactly how your visibility improves over time.

Absolutely. We are fully compliant with South Africa's POPIA (Protection of Personal Information Act). We use encrypted data storage, never sell your information, and only use your data to deliver our services. You can request data access, correction, or deletion at any time.

After the initial 6-month period, you can cancel with 30 days' written notice. We don't lock you into perpetual contracts because we're confident you'll see value. All optimized content remains yours, though ongoing maintenance stops upon cancellation.

Yes. Our white-label SaaS Dashboard allows agencies to resell Digi-Lift services under their own brand. Clients get a branded portal with real-time rankings, reporting, and insights. Contact us at info@digi-lift.co.za for agency pricing and white-label onboarding protocols.

Our AI receptionist handles initial inquiries via WhatsApp and the website widget 24/7. It qualifies leads, answers common questions, schedules free audits, and escalates hot prospects to our human team. It's trained specifically on local SEO and our service offerings to convert browsers into paying clients.

We accept EFT, credit card via PayFast, and debit order for monthly packages. Once-off packages require full payment upfront. Monthly packages are billed on the 1st of each month. All prices are in South African Rand (ZAR) and include VAT where applicable.